ARBN: 21168524810 PNG IPA 1-111276

Cancellation Policy



Your South Sea Horizons booking is confirmed and a contract exists when your travel agent or booking agent issues a written confirmation with you once a deposit is paid for your advertised tour.

Confirmation must be checked by the traveller and all incorrect information must be referred to your booking agent immediately.

Passports must be up to date and visas are also required for certain passports and this is the responsibility of the client.




Dates and itineraries are valid until 31 December 2019. Beyond 31 December 2020 dates and itineraries are indicative only.




By booking on behalf of other participants, you are deemed to be the designated contact person for every participant on that booking and you are responsible for making all payments due for your South Sea Horizons booking.

You represent and have obtained all required consents to act on behalf of all tour parties.  You are responsible for verifying that all information that is provided to South Sea Horizons.




Each Individual must have travel insurance which has a minimum medical evacuation and Repatriation coverage of US$200,000 for Papua New Guinea and the Solomon Islands.

This insurance must cover personal injury and emergency medical expenses. On the first day of each Tour, a representative of the Tour Operator will verify that you have sufficient insurance in place.

You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while travelling.

You acknowledge that insurance coverage is not included in the cost of any Tour offered by the South Sea Horizons and you are required to obtain separate coverage at an additional cost.

It is your responsibility and not South Sea Horizons responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.




The traveller is required to pay a non-refundable deposit of 15 % per person per trip for your booking to be confirmed.

If your South Sea Horizons booking is made within 60 days of the departure date then the full amount is payable at the time of booking.

Please note that different deposits amounts are required for selected trips including Our Festival Tours.




South Sea Horizons tour prices do not include international or other airfare unless expressly mentioned in the Tour’s descriptions.

South Sea Horizons is a tour operator and does not offer airfares or prices. South Sea Horizons will direct our clients to Airlines who will be able to book flights however will not collect payments for flights.

South Sea Horizons advises consulting the air carrier’s applicable terms and conditions and conditions of carriage for complete information including applicable cancellation terms.

South Sea Horizons is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air travel tickets, flight status or delays.




If South Sea Horizons accept your booking, we will issue a confirmation invoice.  A contract will exist between South Sea Horizons and the client from the date we issue the confirmation invoice or if you book within 30 days of departure the contract will exist when we accept your payment.  

Please refer to your booking confirmation invoice for details regarding final payments.

Payment of the balance of the trip price is due 60 days before the departure date.

If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.




South Sea Horizons trip prices are subject to variable and seasonal pricing, both of which are standard practices within the travel industry.

This means that South Sea Horizons trip prices may vary at any time in accordance with demand, market conditions and availability.

It is likely that different passengers on the same South Sea Horizons trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply.

If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply.

The most up to date pricing are available on our website. Prices are based on currency exchange rates as of June 2020; note that prices may vary depending on which currency the booking is made.

We reserve the right to impose surcharges up to 60 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in operating costs, taxes, or if government action should require us to do so.  

In such instances, we will be responsible for any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.




If you the traveller cancel some or all portions of your booking, South Sea Horizons cancellation fees will apply.  A cancellation will only be effective when South Sea Horizons receive written confirmation of the cancellation.  

If you cancel a trip:

You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees.  

If you leave a South Sea Horizons trip for any reason after it has commenced South Sea Horizons are not obliged to make any refunds for unused services.  

If you fail to join a South Sea Horizons tour, join it after departure, or leave it prior to its completion, South Sea Horizons will not issue a refund.

The above cancellation fees are in addition to fees that may be levied by accommodation providers, travel agents or third party tour and transport operator fees.




South Sea Horizons trips are guaranteed to depart once they have 4 fully paid travellers unless the minimum group size specifically states otherwise.  

South Sea Horizons may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary.

If South Sea Horizons cancel your trip, you can transfer amounts paid to alternate departure date or South Sea Horizons will pay a full refund.  

In circumstances where the cancellation is due to external events outside South Sea Horizons, reasonable control refunds will be less than any unrecoverable costs.  

South Sea Horizons are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.




If you wish to transfer from one South Sea Horizons trip to another or transfer your South Sea Horizons booking to a third party, you must notify us at least 60 days prior to the proposed departure date.  A fee of $100 per person per change will apply). 

If you notify South Sea Horizons less than 60 days prior to the proposed departure date the refund policy applicable to cancellations will apply. 

Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the South Sea Horizons trip, and transfers to another South Sea Horizons departure can only be made to a departure within the current validity period. 

Amendments to any other arrangements made in conjunction with your South Sea Horizons trip will incur a $100 administration fee per South Sea Horizons booking change.

This fee is in addition to any charges levied by hotels, ground operators or airlines. No amendments are permitted to your booking within 10 days of departure

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